We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at qque0128@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at qque0128@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qque0128@gmail.com.

Last Updated: 2026

This Shipping Policy applies to all orders placed on the LumiClear official website. By placing an order, you agree to the shipping terms stated below.

Shipping Regions

We currently ship to theUnited States and Canada. We do not ship to PO boxes, military addresses, or restricted regions.

Processing Time

All orders are processed within1–2 business days(excluding weekends and holidays). Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery time after shipment:

• US / UK / EU: 7–10 business days

Actual delivery time may vary due to customs inspection, peak seasons, weather conditions, or carrier delays.

Order Tracking 

Once your order ships, you will receive a confirmation email containing your tracking number and tracking link. You can monitor your delivery status online in real time.

Exceptional Delay Explanation

LumiClear is not responsible for shipping delays caused by customs inspection, official policy adjustment, natural disasters, epidemic control, or carrier service suspension.

Customer Support

For any shipping questions, please contact us via email(qque0128@gmail.com) support.

Last Updated: July 9, 2026This Privacy Policy applies to the LumiClear official website and online store (the “Services”). We operate this platform powered by Shopify. By using our Services, you agree to the data practices outlined in this policy. This policy prevails over conflicting terms regarding personal data processing.

1. Information We Collect

We collect personal information voluntarily submitted by you or automatically generated during site use, including:

• Contact details: name, email, phone, billing and shipping addresses
• Transaction data: order records, cart activity, purchase history and payment confirmation (we do not store full card details)
• User data: account preferences, subscription status and customer support communication records
• Technical data: IP address, device/browser information, website navigation behavior and tracking data via cookies

2. How We Use Your Data

We only use your personal data for legitimate business purposes:

• Fulfill orders, process payments and provide after-sales services
• Optimize website functions and deliver personalized shopping experiences
• Send order updates, logistics notifications and service replies
• Send promotional emails and newsletters with your consent
• Prevent fraud, ensure platform security and verify user identity
• Comply with applicable legal and regulatory requirements

3. Data Disclosure

We will not sell your personal data without your explicit consent. We may share necessary data only with:

• Authorized service providers: Shopify, payment processors, logistics and technical support teams for business operation
• Marketing partners for compliant targeted advertising optimization
• Third parties approved by you voluntarily
• Relevant authorities to comply with legal obligations
• Successor entities in case of business merger, acquisition or asset transfer

4. Shopify Data Processing

Our Services are hosted by Shopify. Shopify may collect and process your browsing, transaction and device data to maintain platform operation and security. Your data may be stored and processed overseas via Shopify’s global servers.Shopify’s data processing is governed by its official privacy policy. You may exercise your data rights via:https://privacy.shopify.com/en

5. Global Privacy Control (GPC)

Our website fully recognizes and honors the standardizedGlobal Privacy Control (GPC)signal. If you enable GPC opt-out settings on your browser or device, we will automatically regard it as a valid request to opt out of personal data sale and cross-context targeted advertising, in compliance with CCPA, GDPR and other applicable privacy laws.We do not recognize non-standard “Do Not Track” signals. Learn more about GPC:https://globalprivacycontrol.org/

6. Cookies & Tracking

We use cookies and similar tracking technologies to improve website functionality, analyze traffic and optimize user experience. You may disable or clear cookies via your browser settings at any time, which may affect partial website functions.

7. Third-Party Links

Our website may contain links to third-party platforms. We have no control over their privacy policies and data practices, and assume no liability for their content and security. Please review third-party privacy terms independently.

8. Children’s Privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect or sell personal data of minors. If you discover unauthorized minor data submission, contact us immediately for permanent deletion.

9. Data Security & Retention

We adopt industry-standard security measures to protect your personal data from leakage and unauthorized access. No online data transmission is 100% secure.We retain your data only as long as required for business operation, legal compliance and dispute resolution, and will securely delete or anonymize data after expiration.

10. User Rights & Unsubscribe

Subject to local laws (GDPR, CCPA, etc.), you have the right to access, correct, delete your personal data, obtain data portability, and opt out of targeted advertising. We will not discriminate against users who exercise privacy rights.You may unsubscribe from promotional emails anytime via the unsubscribe link in our emails. We still send essential order and account notification emails after unsubscription.

11. Policy Updates & Contact

We may update this Privacy Policy irregularly. The updated version will be posted on our website with the latest revision date.For privacy-related inquiries or rights requests, please contact us via our official email.

Trade name: Alonaderm

Phone number:852 5602 7757

Email: qque0128@gmail.com

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

How to cancel an order?

If you need to cancel an order, please contact customer service and provide the reason for cancellation. Customer service will assist you based on your situation.